Terms + Conditions
Loon Call Retreat is an exclusive property where every guest is important and special. We have created a place for our guests to Renew, Rejuvenate and Dream. Our policies and customs are designed for the security, safety and enjoyment of all of our guests. Loon Call Retreat is a private wellness establishment and guests are requested to adhere to a code of conduct that is not offensive to others seeking this type of atmosphere. Please review these policies, as by making a reservation, you are agreeing that you understand and will abide by these policies.
Rates - Rates are quoted per weekend per person and include all meals, four yoga classes and other activities for each guest. All rates are subject to 13% HST. Our rates are subject to change without notice. Our rates are priced on an individual basis and room rental rate for each room. Please see our pricing guide for details regarding rate prices per room.
Specific Rooms – We make every effort to honor specific room requests. If we must re-assign a room selection for any reason, we guarantee that you will receive an equal or upgraded room type and equal amenities and services.
Deposit & Payment – Payment is due in full upon booking. Cancellations are permitted up to 7 days before retreat and will be refunded minus a $100 cancellation fee.
Method of Payment – Deposits can be made by credit card online or by phone or by e-transfer. We accept Visa or MasterCard. Balances paid on-site may be paid by credit card or cash. We do not keep cash on hand to give change.
Cancellations – Due to the exclusive nature of our accommodations, cancellations affect our business significantly. Therefore, we adhere to a strict cancellation policy, regardless of the reason. Reserving accommodations, packages & services creates a legally binding contract, whether you reserve verbally, in writing or online. By accepting your reservation, we agree to hold a room of equal or greater value &/or the facility for you on the date(s) requested and to turn down other requests for the same accommodation on those dates you have reserved. When you make your reservation, you agree to fully pay for the accommodations and services on the dates you have reserved. No-shows forfeit all deposits and any open balances will be charged for the entire amount of the stay. Cancellations are responsible for the entire booking. There are no refunds for early departures. Date changes may be considered depending on availability.
We recommend that you consider purchasing trip insurance. You are not obligated to purchase this coverage but you may wish to do so in case of unforeseen circumstances which may affect your travel plans. If you choose insurance, you will be responsible for charges to Loon Call Retreat and your insurance provider will reimburse you directly. The policy is neither administered nor guaranteed by Loon Call Retreat.
Group and event reservation deposits are not refundable. Reserving three rooms is considered a group event even if payment is split between different guests. Cancellations are responsible for the entire booking. There will be a 25% fee to reschedule group or event reservations if processed more than 90 days prior to the original date. Rescheduling is not permitted within 90 days of the scheduled date.
Check-In & Check-Out - Our preferred check-in time is from 4-6pm on Friday. If you know that you will be arriving after 7pm, please call the LCR to let us know. Check-out is at 12 pm on Sunday.
Early check-in & late check-out may be available for an additional fee if our housekeeping schedules permit. This service is available only as we are able to accommodate. Please make arrangements in advance. Early check-ins must be arranged before arrival. Early check-in from 1-3 is a $50 fee; early check-in from 11-1 is a $100 fee. Late check-outs must be arranged prior to arrival or at check-in. Late check-out from 1-2 pm is a $50 fee; late check-out from 2-3 pm is a $100 fee.
Accessibility –Please inform us at time of reservation if you require more space for mobility concerns. There are two stairs up to the main door of the house.
Technology - Wireless Internet access is complimentary throughout the Loon Call Retreat. We request that you refrain from large downloads and streaming as a courtesy to your fellow guests and the business function of the house. We are not responsible for service outages of this service including: provider maintenance, weather conditions or incompatibility with your electronic devices. Please do not use cell phones or other devices in areas that might disturb other guests.
Registered Guests – You will be asked to provide a photo ID at check-in for the guest name on the reservation. Guest rooms cannot be transferred to another party without advance notification and permission from our reservations specialists. In order to assure privacy and a relaxing atmosphere for our guests, the Loon Call Retreat is closed to people who do not have room or meal reservations. The Retreat and its property are for the use of registered guests only. Depending upon the total usage of the Retreat, arrangements may be available for visitors with advance notice.
No-Smoking Policy – The Loon Call Retreat is located lakeside surrounded by trees and other greenery. For the safety of our guests, neighbors and wildlife, the entire property is a smoke and tobacco free environment. No smoking is permitted inside or outside the Retreat. This includes the porches and grounds of the inn. This policy is strictly enforced and a $500 fee will be charged to the card on file for smoking anywhere on Inn property. Any damages caused by cigarette, cigar, pipe or other device will be charged at the full value of the damaged item. Additional cleaning costs, including lost revenue due to room shut down for extra cleaning will be charged to the guest.
Yoga and Physical Activities - The guest must comply fully with all and any health and safety regulations introduced by Loon Call Retreat. The guest must ensure that he/she is medically and physically fit and able to use our facilities and participate in activities. Guests who have injuries or illnesses are advised to seek doctor’s advice if practicing yoga. Loon Call Retreat is not liable for any injuries to the guest in his/her use of our facilities or participation in activities. A guest must always stop and rest if he/she is feeling any pain or sickness and inform the teacher of any previous injuries.
Alcohol– The Loon Call Retreat is not licensed nor insured to serve alcohol. Guests may enjoy their own alcoholic beverage to consume for their personal use. Guest violating this policy, or inebriated & disorderly guests will be asked to leave the property and will forfeit all payments.
Illegal substances are not permitted at the Loon Call Retreat. Violation of this policy will result in the proper authorities being notified, guest being asked to leave the property and forfeiture of all monies due for the reservation.
Children – Guests with children are welcome at the Loon Call Retreat. Since we cater primarily to couples, and individuals on business or others looking for a respite from the hectic pace of today’s world, limited rooms are available for those traveling with children. Rooms may not be available for accommodating children at certain times depending on the total usage of the Retreat. Availability to accommodate children at any time is at the discretion of the LCR staff as a responsibility to all guests. Please inquire at the time of booking your reservation if you are traveling with children.
The Loon Call Retreat is not childproof and all children under 18 must be supervised by a parent or chaperoning adult at all times, whether staying overnight or participating in an event. Injuries to children and damages to the Inn or other guests are the complete responsibility of the parent or adult. The Retreat does not have high chairs, portable cribs or children’s menus.
Pets – We will be happy to assist you in finding an appropriate “Bed & Bone” nearby for your four-legged traveling companion. Although the innkeepers love animals, Loon Call Retreat does not allow pets on the premises.
Animals & Wildlife - There are also abundant wildlife nearby. Please remember that wild animals are wild and are not safe to approach. We ask that you enjoy animals from the people side of the fences for your safety and that of our animals. Animals may be photographed but are not to be petted, fed or disturbed.
Quiet Hours - We observe quiet hours at the LCR from 11pm-7am. If you are coming in late or rising early, please be considerate of your fellow guests.
Candles and incense are not to be used in the Loon Call Retreat bedrooms.
Food Service – Our Culinary Team takes great pride in using the finest and freshest ingredients to create meals which are special events. A full breakfast is served each morning. Supper on Friday and Saturday and lunch on Saturday is also included as a fixed menu.
Please inform us of any special dietary restrictions or requirements prior to your arrival. We will make reasonable efforts to accommodate your dietary requests. We are not responsible for any allergic reaction to foods or products used at the Loon Call Retreat. Please let us know in advance if you are sensitive to any foods so that our culinary team can customize your meals to fit your needs.
Kitchen or Laundry Access - There are kitchen or laundry facilities available to guests. However, please ask if there is something that you need. We will be happy to help accommodate.
Damages – Guests are responsible for any damages they cause and the credit card on file will be charged. Damage or excess cleaning needed after your departure will be billed automatically to your credit card. This includes damage to furnishings, fixtures, linens or towels that result in the need for excess cleaning, repair or replacement. Please notify LCR staff immediately if you experience any issues with your accommodations.
Security - Loon Call Retreat reserves the right at its sole discretion to terminate use of the property or any of its facilities by the customer in the event of any breach of their terms and conditions. The customer will be required to vacate the property and Loon Call Retreat shall not refund payment or accept any consequential liability damages or loss.
Liability Disclaimer - We take your safety and the security of your property very seriously. However, attendance and participation in LCR events or guest stays, whether paid for or not, is strictly conditional upon your agreement to never assert or make any claim against LCR, its employees, volunteers or contractors for bodily injury, loss/theft or damage suffered or incurred by you as a result of being on our property or participating in our activities, including yoga and outdoor activities. Use of the hot tub is included in this disclaimer. LCR is not responsible for any injury or liability concerning the hot tub or the lake. Please be mindful when approaching the shoreline.
Impossible Performance – In the event that LCR must terminate a reservation due to any condition making it illegal, unsafe or impossible to provide for the use of the facility or services, you will be reimbursed all funds previously submitted and you agree to hold LCR harmless for the termination. Such events would include, but not exclusively limited to, loss of public utilities, natural disasters, or fire.
Special services –Please contact the LCR prior to arrival to arrange any special service items. Sometimes we can accommodate a last minute request but we would rather not risk your disappointment. It is best to plan ahead.
Miscellaneous: Motor homes, RV’s and trailers cannot be accommodated in the parking area. Please call LCR to arrange for pick-up from train station if you will be arriving without a motorized vehicle.